EXTRA INFORMATION

What You're Paying Covers:

  • Driver
  • Petrol
  • Car rental
  • Parking fees
  • Tips to driver
  • Highway fees (only to Surabaya)

Excluded From The Price & What To Prepare :

  • Personal expenses
  • Travel Insurance
  • Meals and drinks
  • Entrance fees of your destination (if any)
  • Services not specifically stated in itinerary

Can You Cancel The Booking?

Full payment in advance is required to reserve your trip.

Please keep in mind that cancellations or modifications will incur consequences according to the following specified timelines:

  • More than 48 hours before trip departure: Fully refundable.
  • 48 hours to 24 hours before trip departure: 50% refundable.
  • Less than 24 hours before trip departure: Non-refundable.

What You Need To Know :

  • This service is crafted to be a cost-effective choice. The quality of the service is aligned with its affordable price. As such, we kindly ask for your understanding that we might not accommodate requests such as: disregarding the driver’s instructions and ignoring the planned schedule.
  • Please make sure to be ON-TIME for your pick-up to help us avoid any delays. We appreciate everyone’s cooperation in keeping the trip smooth.
  • The itinerary has an estimated time that might change due to any unforeseen adjustments to the plan. Traffic, the state of a destination, and nature’s unforeseeable changes may affect our schedule. Please be prepared for potential adjustments.
  • Unforeseen event or force majeuresPlease understand, that we’re unable to offer refunds or reductions for any unforeseen event, for example: Bad weather, ceremonies, Natural disaster, or if the destinations are unfavorable.
  • Extra pax or extra destination: Please note, that we’re unable to include additional participants that is not listed in the trip confirmation, either before or during the trip. Also, adding extra destinations not listed in the itinerary is not permitted.
  • Insurance CoverageIt’s important to note that we (as program operators) DO NOT OFFER INSURANCE for accidents, illnesses, injuries, or diseases that may occur during our services. We encourage guests to review their personal insurance policies and secure extra coverage if needed for their peace of mind. Please understand that we are not responsible for any damages or losses of personal items during the program.

By booking this service, you acknowledge and consent to our terms and conditions. Any concerns arising from not fully understanding our terms and conditions will not be accommodated.

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